Returns and Refunds

At Silqify, we are committed to ensuring your satisfaction with every purchase. Our Return and Refund Policy is designed to provide you with the utmost peace of mind when shopping with us.

1. Returns Eligibility:

  • Items must be returned within 30 days of the delivery date.
  • Products must be unused, in their original packaging, and in the same condition as received.

2. Initiating a Return:

  • To initiate a return, please contact our Customer Support team at silqify@gmail.com within 30 days of receiving your order.
  • Provide your order number, a clear description of the reason for the return, and any relevant images if applicable.

3. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a Silqify error or a defective product.
  • We recommend using a trackable shipping method to ensure the safe return of the items.

4. Refund Process:

  • Once your return is received and inspected, we will send you an email notification.
  • Refunds will be processed to the original method of payment within 7 business days after the inspection is complete.

5. Exclusions:

  • Personalized and customized items are non-returnable unless they are damaged or defective upon receipt.
  • Returns of items purchased through third-party retailers must be addressed with the respective retailer.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our Customer Support team within 30 days of receiving the order. We will provide instructions on how to proceed with a replacement or refund.

7. Late or Missing Refunds:

  • If you haven't received a refund within the specified period, please check your bank account first. If the issue persists, contact your credit card company or bank, as it may take some time for the refund to be officially posted.

8. Contact Us:

  • For any questions or concerns regarding our Return and Refund Policy, please reach out to our Customer Support team at silqify@gmail.com

Silqify reserves the right to amend this policy at any time. Changes will be communicated through our website or other appropriate